Introduction

Welcome to www.masaapp.ae (“Site”). The Site is owned and operated by MASA CULLINAN GENERAL TRADING, a limited liability company registered in the United Arab Emirates (UAE) with an office in Abu Dhabi ("we," "our," or "us").

These Terms & Conditions, along with our Privacy Policy and any additional terms posted on the Site, govern your access to and use of our website, mobile applications, and related services (collectively, the “Services”). By accessing, registering, or using our Services, you agree to be bound by these terms.

We reserve the right to modify, discontinue, or update the Site, Services, or these Terms at any time without prior notice. Your continued use of the Site constitutes acceptance of any modifications. If you do not agree, you should stop using the Site immediately.

Please read the following terms and conditions ("Terms") and our Privacy Policy carefully. These Terms govern your access to and use of the Site, Applications, and Services, and all Site Content (defined below), and constitute a binding legal agreement between you and us.

References in these Terms of Use to “you” (or similar) refer to you as an individual or legal entity, as the case may be.

Key Terms Related to Content

• Acceptable use policy means the policy that governs your permitted use of the Site.

• Content means any text, images, video, audio, or other multimedia content, software, or other information or material submitted to or on the Site.

• Online terms and conditions for the order of products means the terms and conditions which will apply to you ordering products using the Site.

• Site Content means Member Content and Masa Content.

Your Privacy and Personal Information

Without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or withdraw a user’s access to the Services, cancel any product(s) order, and/or remove hosted content submitted by you at our sole discretion. For the avoidance of doubt, any amounts paid and received by us in relation to a canceled product(s) order will be refunded.

Accuracy of information and availability of the Site

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use, and share such information, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. Our privacy policy is available at Our Privacy Policy

Account Registration

To access certain features of the Site, Applications, and Services, and to post any Member Content on the Site, Applications, or through the Services, you must register to create an account ("Account"). You may register with Masa through your account with certain third-party social networking services, including, Google and Apple (collectively, "SNS"). When you register through your SNS account, you will be asked to log in to the Services using your SNS account credentials. By creating an Account via your SNS account, you are allowing Masa to access your SNS account information, and you agree to abide by the applicable terms and conditions of your SNS in your use of the Services via such SNS. Members have the option to disable the connection between their Masa Account and SNS account at any time by accessing the SNS account and disconnecting access to the Services.

You will not share your password, let anyone else access your account, or do anything else that might jeopardize the security of your Account.

We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete

Product Purchases

Placing Orders

Customers can place orders through MASA’s website or mobile app.
By ordering, you agree to purchase selected products at the listed price, including applicable taxes, shipping, and service fees.
Orders are subject to acceptance, confirmed via an email notification upon dispatch.

Pricing & Payment

Prices are listed in AED and may change without prior notice.
Accepted payment methods are displayed at checkout. Orders are processed only after successful payment authorization.

Stock Availability

Product availability is subject to stock levels at the time of purchase.
If an item becomes unavailable after purchase, MASA will notify you and offer a refund or replacement.

Order Confirmation & Rejection

An order acknowledgment email does not guarantee acceptance. MASA reserves the right to reject orders for reasons including:
Pricing or technical errors.
Payment issues or suspected fraud.
Stock unavailability or shipping restrictions.

Returns & Exchanges

MASA does not accept returns or exchanges unless an item is defective or damaged. If you receive a faulty product:

Contact us at info@masaapp.ae or WhatsApp +971 56 800 8200.
Provide your order number and attach a picture of the item for instant support

Product Information & Liability

We strive for accuracy in product descriptions, images, and specifications, but slight variations may occur.

Product Usage & Customer Responsibility

It is your responsibility to ensure proper possession and use of any purchased item.
If you have allergies or sensitivities, check the ingredient list before purchasing.
If you have questions, contact info@masaapp.ae or WhatsApp +971 56 800 8200.

Payment Processing

MASA accepts various payment methods, including credit cards and cash. We reserve the right to modify payment options.

Website Availability & Accuracy

We strive to keep the Site accurate and up-to-date but do not guarantee uninterrupted access or error-free content.
The Site may be suspended or modified at any time. Information is for general purposes only and should not be relied on as legal, financial, or technical advice.

General Terms

Entire Agreement: These Terms and referenced documents constitute the full agreement between you and MASA.
Modifications: We may update these Terms at any time. Changes take effect upon posting on the Site.
Force Majeure: Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).