Refund Policy

We strive to make your shopping experience seamless and customer-friendly. Please read our refund policy below for all the details regarding refunds:

Refund for Returned Items

You will be refunded for the value of the products only , excluding the Cash on Delivery fee and shipping fees.

Refund Methods

Credit or Debit Card Payments on Website

Refund back to the card used: Once the returned items have been received and accepted, the refund will be processed to your original card. It may take up to 10 business days, depending on the payment provider.

Cash on Delivery Payments

Credit Note: A credit note that can be redeemed in your wallet will be issued once the items are returned to the store, received, and accepted.

Delayed Payment Providers on the Website

After we receive, accept, and process your return, the refund will be handled according to the terms & conditions of the Delayed Payment Provider used during the purchase.

We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

Cancellation Policy

How Do I Cancel My Order?

You can cancel your order only if you contact our Customer Service before your order has been processed.
Once your order has been processed, any cancellation request will be treated as a return. For returns, please refer to our Return Policy.

Our Right to Cancel

We may cancel your order(s) under the following circumstances.
If you fail to make a payment when it is due.
If you do not provide us with necessary information within a reasonable time, which is required for us to deliver the products.
If you do not allow us to deliver the products to you within a reasonable time.
If you attempt bulk or multi-order purchases.
If your order cannot be fulfilled due to product unavailability.

Bulk/Multiple Purchasing

We reserve the right to reject any order at our sole discretion if we detect bulk purchasing or multiple units of similar products being ordered.

For any further questions or assistance, feel free to contact us at info@masaapp.ae or WhatsApp +971 56 800 8200.