MASA CULLINAN GENERAL TRADING is committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect personal information collected through our website and other platforms.

Thank you for using Masa! We put this policy to help you understand what information we collect, the purposes we collect it, how we use it, and what choices you have regarding your information.

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources, or that you provide to us ("Information"), will be handled by us in connection with your access and use of www.masaapp.ae and the Masa mobile application (collectively, the "Platform"), services, and applications (collectively, the "Services").

We understand the importance you place on your Information and are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy

References in this Privacy Policy to “Masa”, "our", "us", or "we" (or similar) are references to MASA CULLINAN GENERAL TRADING. References to "user" or "you" (or similar) refer to you as an individual or legal entity, as the case may be.

Consent

By using our website and MASA mobile application, you hereby consent to our Privacy Policy and agree to its terms.

WHAT INFORMATION WE MAY COLLECT FROM YOU

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you, such as your name, email address, and phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
Information you provide us, or that we may collect from you, when you report a problem with our Platform.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
General, aggregated, demographic, and non-personal Information.
If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device.
Any other Information we consider necessary to enhance your experience on the Platform.

How we use your information

We use the information we collect in various ways, including to:

To provide you with information, products, or services that you request from us or which we feel may interest you.
To improve our Services and to deliver a better and more personalized service to you.
To ensure that content from our Platform is presented in the most effective manner for you.
Understand and analyze how you use our website to give you the best user experience.
To develop new products, services, features, and functionality to serve you in a better manner.
For any other reason that we deem necessary to enhance your experience with the Platform,

Log Files

When you visit the Site or Applications or use our Services, whether as a Member or a non-registered user just browsing (any of these, a "Masa User"), our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your Internet Protocol address, the browser type or the webpage you were visiting before you came to our Site and Application, pages of our Site and Application that you visit, the time spent on those pages, information you search for on our Site and Application, access times and dates, and other statistics. We may use this information to monitor and analyze use of the Site, Applications and the Service and for the Site and Applications' technical administration, to increase our Site and Applications' functionality and user-friendliness, and to better tailor our Site and Applications to our visitors' needs. For example, some of this information is collected so that when you revisit the Site and Application, it may recognize you and serve advertisements and other information appropriate to your interests. We also use this information to verify that visitors to the Site and Application meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information. However, we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding additional Non-Identifying Information.

Device Information.

In addition to Log Data, we may also collect information about the device you are using to access Masa, including:

Device type
Operating system
Device settings
Unique device identifiers
Crash data

The amount of data we collect depends on the type of device and its settings. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.

🔹 Note: Masa does not have access to the photos or videos stored on your device, nor can we listen to your phone calls or record any voice conversations on your device. We adhere to the highest privacy standards to ensure the security of your data.

Cookies and Web Beacons

Like any other website, Masa uses 'cookies'. These cookies are used to store information, including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Our Advertising Partners

Note that some of the advertisers on our site may use cookies and web beacons. The advertisers may it will contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.

HOW WE STORE YOUR INFORMATION

We will store your Information for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. and you understand and agree that information we collect from you may be stored within or outside the United Arab Emirates, and your Information transferred, stored, processed, and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to process your payment details and provide support services to you

Terms of Service, Notices, and Updates to Privacy Policy

Because our business may change from time to time, we may have to make changes to this Privacy Policy or our Terms of Service. We, therefore, reserve the right to amend this Privacy Policy or our Terms of Service from time to time. We will post the current version of this Privacy Policy on the Platform, and each such change will be effective upon posting on the Platform or upon the date designated by us as the "effective date."

Our most current Privacy Policy and Terms of Service apply to all information that we have about you and your account.

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to check the Privacy Policy regularly. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

HOW YOU CAN CONTACT US

If you have additional questions or require more information about our Privacy Policy, please contact us at: info@masaapp.ae or WhatsApp +971 56 800 8200.