Q: What exactly is Masa?

A: Masa is a comprehensive app and website designed to offer an integrated experience for women in the fields of beauty and personal care. Masa stands out by providing a wide range of products and services, including makeup and skincare, along with the ability to book appointments at beauty salons and hire professional makeup artists easily and conveniently. Masa aims to make it easier for women to access the best beauty products and exceptional services to meet all their daily needs.

Q: What specific features does Masa offer?

A: Masa offers a carefully curated selection of beauty products designed to meet all your makeup and skincare needs, along with a seamless appointment booking system for salon and makeup artist services.

Q: What steps should I follow if I decide to delete my Masa account?

A: Deleting your Masa account is straightforward. Just follow the simple steps outlined within the app to permanently delete your account → Settings → Delete Account.

Q: What should I do if I encounter any issues while using Masa?

A: If you encounter any issues or have feedback, please don't hesitate to report them to us. Your input helps us improve Masa for everyone.

Q: Can I trust that my data is secure on Masa?

A: Absolutely. Ensuring the privacy and security of your data is one of our top priorities at Masa.

Q: What should I do if I forget my password?

A: No worries, resetting your password on Masa is a hassle-free process. Just follow the prompts within the app to regain access to your account and reset your password.
Feel free to contact our customer service at +971 56 800 8200 or info@masaapp.ae.

Q: How can I pay for my order?

A: You can pay for your order using a credit card, Apple Pay, or cash on delivery.

Q: What currency is accepted?

A: We accept local currency. For example, in UAE, we accept Dirhams (AED).

Q: Can I see the items in person? Do you have showrooms?

A: We do not have showrooms as we aim to provide a convenient online shopping experience. We ensure each product is presented with multiple images and detailed descriptions. Additionally, our Customer Service team is always available to assist you with any further questions.

Q: Is online payment by credit card secure?

A: Yes, all our online payment methods are 100% secure.

Q: Can I cancel or modify my orders?

A: As long as the order is not packed yet, you can contact us and we will assist you.

Q: What is your delivery policy?

A: Our delivery policy typically involves deliveries within a specified timeframe, ranging from one to five business days, depending on your location and the product ordered. Delivery fees may apply, and specific conditions may vary based on the nature of the order.

Q: How can I track my order?

A: You can track your order through various means, including order confirmation emails, tracking numbers provided upon shipment, or by accessing our online tracking platform. These options allow you to monitor the status of your delivery in real-time.
Feel free to contact our customer service at +971 56 800 8200, info@masaapp.ae.

Q: What should I do if my delivery is late?

A: If your delivery is delayed beyond the expected timeframe, we recommend reaching out to our customer support team for assistance. They can investigate the issue and provide updates on the status of your delivery, as well as offer potential solutions or compensation, if necessary.
Feel free to contact our customer service at +971 56 800 8200, info@masaapp.ae.

Q: Can I change the delivery address or date after placing an order?

A: We understand that circumstances may change after placing an order. While we strive to accommodate such requests, changes to delivery address or date are subject to our policies and procedures. Please contact our customer support team as soon as possible to discuss your options.
Feel free to contact our customer service at +971 56 800 8200, info@masaapp.ae.

Q: Do you offer same-day delivery?

A: It is not available at this time.

Q: What happens if I'm not home when my delivery arrives?

A: If you are not home to receive your delivery, our courier service will typically leave a notification with instructions for rescheduling delivery or arranging for pickup at a nearby location. Additional fees or scheduling requirements may apply for redelivery attempts.
Feel free to contact our customer service at +971 56 800 8200, info@masaapp.ae.

Q: What should I do if my delivery arrives damaged or incomplete?

A: If your delivery arrives damaged or incomplete, please notify us immediately. We will guide you through the process of reporting the issue and arranging for replacements or refunds as necessary. Your satisfaction is our priority, and we aim to resolve any issues promptly.
Feel free to contact our customer service at +971 56 800 8200, info@masaapp.ae.

Q: Can I schedule a specific delivery time?

A: Depending on availability, we may offer options for scheduling deliveries within specific time windows for an additional fee. Please inquire with our customer support team or refer to our delivery options during the checkout process for more details.
Feel free to contact our customer service at +971 56 800 8200, info@masaapp.ae.

Q: Do you offer delivery to multiple addresses in the same order?

A: We typically deliver to a single address per order.
Feel free to contact our customer service at +971 56 800 8200, info@masaapp.ae.