Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you wish to return a product, please review our return policy below

Return Process

To return products purchased online, please contact our team at info@masaapp.ae or via WhatsApp at +971 56 800 8200 within 7 days from receiving your order. A customer service agent will assist you with your return request.

Exclusions

Products purchased during promotions or on sale are not eligible for return.
Return requests for opened or used products will not be accepted.

Condition of Returned Items

Items must be unused, with all tags still attached, and in the same condition as when received.
The products should be returned in their original packaging, including the sealed box..

Damaged Products

Returns for damaged products are accepted only in the case of manufacturing defects
Returns will not be accepted for items that have been misused or for any damage resulting from failure to follow care instructions.